DEDICATED CUSTOMER SERVICE TEAM
It is no secret that calling a customer support line can be a frustrating experience. Being placed on long holds, explaining the history to a new person each time, and getting vague answers and unclear solutions are an unfortunate reality due to today’s prevalence of 800 numbers, chat bots, and outsourced solutions.
TEAM’s model is different. We take a human-centric approach by providing clients and employees with direct access to a dedicated service team, so you can have confidence in receiving prompt, courteous support from a real person who knows both you and the details of your account.
A dedicated representative you know and trust
TEAM provides a direct path to success by making it easy to call, text, or email your dedicated service representative. Clients and employees can contact the same TEAM representative each time and receive confidential support regarding:
- Payroll, records updates, and timecards
- Taxes and associated forms
- Benefits administration
- HR-related questions or issues
- Other employment-related matters
Deep expertise in household employment
The nature of household employment is sensitive, nuanced, and comes with unique challenges. Because TEAM’s sole focus is household employment compliance, we have a thorough understanding of our clients’ needs and know how to support them in best serving their clients, including:
- Employment specialists who are well-versed in managing multi-state, complex employment for advisors, trusts, and fiduciaries
- Seasoned professionals who are experts in working with ultra-high-net-worth individuals and families with discretion and efficiency
White-glove customer service
As a service-oriented organization, we uphold the highest levels of customer service. No matter the question or request, TEAM embodies its mission of making household employment easy by providing compassionate service, expert solutions, and creative partnership to the people we serve.
Our clients say the same. Read case studies and testimonials here to learn why the people we serve give TEAM an average satisfaction rate of 9.5 out of 10.
Multilingual staff and translation services
Our in-house staff can support requests in English or Spanish by phone or email. In the event that there is not a team member available to assist with inquiries in certain languages, we provide translation services that support more than 150 languages.
Learn more about our white-glove service
Fill out the form to connect with TEAM and learn more about having direct access to our dedicated, multilingual team that provide top-tier service to clients and employees throughout the employment lifecycle.
TRUSTED BY
WHAT OUR CLIENTS ARE SAYING
TEAM’s service is very easy to set up and the staff is friendly and helpful. They always keep us informed of what is new or changing. I appreciate the proactive communication.
– Family Office Director